gv99's Commitment to Responsible Gaming
gv99 believes gaming is for fun — not for stress or harm. Our safety tools and guidelines help keep your gaming experience healthy and in control at all times.
Our Safety Tools
Deposit Limit
You can set your own maximum daily, weekly, or monthly deposit amount. Once a limit is set, deposits beyond that amount are not possible, keeping your budget in control at all times. Decreasing a limit takes effect immediately; increasing one is subject to a waiting period.
Time-Out Feature
If you feel you need a break, you can take a time-out for a set period — from 24 hours up to several weeks. During this time your account is fully suspended and no gaming or deposits are possible. Once the time-out period ends, your account is reactivated automatically.
Self-Exclusion
Choose self-exclusion for a long-term break. Upon request, we will close your account for an extended period. During this time, no bonus messages or marketing communications will be sent to you. Self-exclusion takes effect immediately and cannot be reversed until the specified period has ended.
Loss Limit
Set a maximum loss limit on a daily, weekly, or monthly basis. Once the limit is reached, no further bets can be placed for that period. This tool helps protect you from significant financial loss and keeps gaming within the bounds of pure entertainment.
Gaming History Review
You can view your complete transaction history — including gaming activity, deposits, and withdrawals — from your account. Review your playing patterns regularly and watch for unusual changes or excessive time spent. Awareness is the first step toward responsible gaming.
24/7 Support
If you have any concerns about gaming, gv99's support team is available around the clock on live chat. Help is available in both Bengali and English. Whether the issue is small or large — do not hesitate to reach out.
Recognising the Signs of a Gaming Problem
Most people enjoy gaming as entertainment. However, it can sometimes become a problem. Ask yourself the questions below — an honest answer is what matters most.
Ask Yourself
- Are you placing more bets to try to recover your losses?
- Is gaming stopping you from spending time with family or on work?
- Are you borrowing money beyond your budget to play?
- Do you feel restless or irritable when you cannot play?
- Have you tried to cut down or stop gaming but been unable to?
- Are you being dishonest with people close to you about your gaming?
If you answered "yes" to one or more of the above questions, please seek help. Contact the gv99 support team or a specialist counsellor.
Responsible Gaming Principles
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01
Set a Budget in Advance
Decide in advance how much money you can afford to spend on entertainment, and never go beyond that limit. Placing more bets in an attempt to recover lost money is never the right approach.
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02
Stick to Time Limits
Decide how long you will play before each gaming session. Use a timer or alarm. Avoid long uninterrupted sessions and take regular breaks.
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03
Never Bet on Emotion
Avoid playing when you are feeling down, frustrated, or angry. In these states, your judgement is reduced and the tendency to take excessive risks increases.
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04
Gaming Is Entertainment Only
Do not think of gaming as a source of income. Outcomes are entirely chance-based and there is no guarantee of winning. Treat losses as the price of entertainment — losing means you paid for the fun.
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05
Let Your Loved Ones Know
Talk openly with family and friends about your gaming habits. Take their concerns seriously. Playing in secret and alone is a clear sign of a problem.
Reach Out for Help
gv99 Support Team
If you feel gaming is having a negative impact on your life, contact us today. All conversations are kept completely confidential.
Our support agents are available 24 hours a day, 7 days a week on live chat. You can request self-exclusion, a deposit limit, or a time-out directly through chat.
To contact us by email: [email protected] — responses are provided within 24 hours.
Support is available in both Bengali and English. Speak in whichever language you prefer.
How to Ask for Help
Having the courage to acknowledge a problem is the first step toward change. Follow the steps below:
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1
Log In and Go to Support
Log in to gv99 and click on the "Support" or "Live Chat" option.
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2
State Your Need
Clearly mention whether you need a deposit limit, time-out, or self-exclusion.
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3
Receive Confirmation
Our team will act promptly and confirm that the measure has been applied.
Enjoy Gaming Safely
gv99 is always here for you — for entertainment and for your safety. Play responsibly and enjoy yourself.