1 Introduction & Scope of Policy
gv99 is a trusted online gaming platform operated for users in Bangladesh. We believe your privacy is a fundamental right, and ensuring the protection of your personal information while you use our services is our highest responsibility.
This privacy policy applies to gv99's website, mobile platform, and all associated services. When you create an account on our platform, play games, complete transactions, or contact us, you are considered to have agreed to the terms described in this policy.
This policy will clearly inform you about what types of information we collect, why we collect it, how we use it, and what steps we take to protect your information. Our goal is to earn your trust through complete transparency.
This policy applies only to gv99's own platform. If you visit any third-party website from our platform, that site's own privacy policy will apply.
2 Information We Collect
gv99 collects only the information necessary to provide our services properly. Information can be divided into two main categories:
2.1 Directly Provided Information
You provide information when you carry out the following activities on our platform:
- During account registration — name, email address, phone number, and date of birth
- During identity verification (KYC) — national ID card or passport details
- During financial transactions — bKash, Nagad, Rocket, or Upay account numbers
- When contacting the support team — messages, screenshots, or descriptions of issues
- During profile updates — preferred language, contact preferences
2.2 Automatically Collected Information
Some information is collected automatically while you use our platform:
- Device information — device type, operating system, and browser version
- Network information — IP address and connection type
- Usage information — login times, game sessions, betting history
- Cookies and local storage data — for session management
3 How We Collect Information
gv99 collects information through various methods. In each method, we respect user consent and collect information only through lawful means.
- Registration Form: Required personal information is collected through the form filled out when creating an account.
- Payment Processing: Payment-related information is collected when completing financial transactions and is transmitted through encrypted channels.
- Cookies & Tracking Technologies: Usage-related information is collected through browser cookies, session tokens, and similar technologies.
- Customer Service Channels: When you contact us via live chat or email, the details of that conversation may be stored.
- Identity Verification (KYC): Relevant documents are collected for identity confirmation following international security standards.
4 How We Use Your Information
We use the information we collect only for specific and legitimate purposes. gv99 never sells your information to third parties for commercial purposes. The main purposes for which information is used are listed below:
4.1 Service Delivery & Operations
- Creating and managing accounts and completing the login process
- Correctly processing financial transactions (deposits and withdrawals)
- Managing gaming history, bonuses, and promotions
- Managing the VIP program and providing cashback
4.2 Security & Compliance
- Preventing fraud, scams, and unauthorized access
- Ensuring age verification (for users aged 21 and above only)
- Complying with Anti-Money Laundering (AML) regulations
- Implementing responsible gaming policies
4.3 Improving Customer Experience
- Providing personalized game recommendations and offers
- Improving platform performance and usability
- Improving the quality of customer service
- Sending relevant promotional information (subject to your consent)
5 Data Storage & Security
gv99 gives the highest priority to the security of your information. We use industry-standard security technologies to keep all your personal and financial information protected.
5.1 Technical Security Measures
- SSL/TLS Encryption: All data transfers on our platform are protected by 256-bit SSL encryption, which guards your information against interception.
- Secure Databases: All stored information is kept in encrypted databases and can only be accessed by authorized personnel.
- Firewall & DDoS Protection: Our servers are protected by advanced firewalls and cyber-attack prevention systems.
- Access Controls: Access to your information is strictly controlled and all access is logged.
5.2 Data Retention Period
We retain your information for as long as your account remains active or as needed to provide our services. Even after an account is closed, some information may need to be retained for a specific period due to legal obligations. Once that period ends, your information will be securely deleted or anonymized.
Important: While we apply all industry-standard security measures, it is not possible to guarantee 100% security on the internet. However, we commit that in the event of any security breach, we will act swiftly and notify you in a timely manner.
6 Sharing Information with Third Parties
gv99 never sells your personal information or gives it to third parties for commercial purposes. However, providing our services may require sharing information in certain specific situations:
- Payment Processors: Necessary financial information is shared with payment service providers such as bKash, Nagad, Rocket, and Upay to complete transactions. This information is used solely for processing transactions.
- Game Providers: Only the information required to manage gaming sessions is shared with providers such as Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, Ezugi, and others.
- Law Enforcement Agencies: Information may be provided in compliance with the law in response to valid legal orders or formal requests from authorities.
- Identity Verification Services: Relevant document information may be shared with approved verification agencies to complete the KYC process.
When sharing information with third parties in the above situations, we ensure that they also follow appropriate privacy and security standards. We provide only the minimum information that is necessary.
7 Cookies & Tracking Technologies
gv99 uses cookies and similar technologies to improve your experience and to operate the platform correctly. Cookies are small text files stored on your device.
7.1 Types of Cookies
- Essential Cookies: These are necessary for the core functions of the platform — such as keeping your login session active and ensuring security. Disabling them will prevent the site from working properly.
- Analytics Cookies: Used to understand how our platform is used and to improve performance. These cookies collect information anonymously.
- Preference Cookies: Used to remember your language, theme, and other settings so you do not have to configure them again each time.
7.2 Managing Cookies
You can accept or reject cookies by changing your browser settings. However, disabling essential cookies may cause some platform features to not work properly. Since cookie management methods differ across browsers, please refer to your browser's help page.
8 Your Rights
You have a number of important rights regarding your personal information. gv99 respects these rights and is committed to helping you exercise them.
- Right of Access: You may request a copy of the information we hold about you at any time.
- Right to Rectification: If any of your information is inaccurate or incomplete, you may request that it be corrected.
- Right to Erasure: In certain circumstances, you may request that your information be deleted, unless there is a legal obligation to retain it.
- Right to Restriction of Processing: If there is a dispute about any matter, you can ask us to restrict the processing of your information while the matter is under investigation.
- Right to Object: You can object to the use of your information for marketing or profiling purposes. We will take appropriate action accordingly.
If you wish to exercise any of the rights listed above, please contact our support team. We will generally respond to your request within a reasonable time. In some cases, identity verification may be required.
9 Protection of Minors
gv99 is an adults-only platform and is intended solely for users aged 21 and above. We never knowingly collect or store personal information from anyone under the age of 21.
We take age verification steps at the time of account registration. If we become aware that a minor has used our platform, we will immediately close that account and delete all associated information.
A note to parents: If you suspect your child is using an online gaming platform, please notify our support team immediately. We will act promptly.
10 Policy Updates & Contact
This privacy policy may be updated from time to time as a result of changes to our services, new legal requirements, or technological developments. If any significant changes are made, we will notify you in advance via a notice on the platform or by email.
If you continue to use our services after any changes, you will be considered to have consented to the updated policy. We therefore recommend reading this page carefully each time a change is made.
If you have any questions, complaints, or requests for information regarding this privacy policy, please contact our support team. We are available 24/7 to assist you.